Our Return Policy

We accept returns of new, unopened items for a refund or exchange within 30 days of the shipment date. To make a return or exchange, please contact us at info@BeFreeTechnologies.com  to obtain a Return Merchandise Authorization (RMA) number.

Returns are subject to the following criteria:

  1. All returns must be authorized by us prior to receipt with an RMA written on the outside of the package. Returns without an RMA will not be given credit.  

  2. Items must be received within 30 days of issuing the RMA.

  3. Return shipping is the responsibility of the customer. We recommend using a secure shipping method to send the item so it can be tracked. We are not responsible for items lost during shipping, and cannot process the return until the item is received.  

  4. Credits will be given after receipt of product, inspection, and approval of saleable condition. Refunds will be issued in the original form of payment used to purchase the item.

Orders cancelled after the item has shipped are subject to standard return policies.  

A product is not returnable if:

  1. The packaging is not in resalable condition (written on, opened, safety seal broken, not in original packaging).

  2. The item is expired or will expire within 180 days.

Defective, Missing or Incorrect Items

Immediately upon receipt, please inspect the package contents to make sure they meet your expectations and match your order. Please contact us within 48 hours (2 days) of receipt for an RMA number. Products must be returned to us within 30 days of receipt. Your order will be corrected as quickly as possible.